About Mazzeo Sailkot
The Mazzeo is located in “Mall of Sailkot, Pakistan”.Mall of sailkot is one of the biggest mall and located in the heart of the city.Being the only Food Court in the mall. Mazeo have to handle a great number of customers everyday.
Our elaborate menu especially framed to satisfy customers include wide range of Burgers , Pizza’s , and Sandwiches with verity of appetiser soups & salads.This is actually a fast food counter and we have to deal with our customer with rapidity and satisfaction.It is basically a prepaid counter; the customers have to pay the bill before they have their food.At the end of the day the customer’s satisfaction is our greatest achievement and every day we are creating more and more satisfied customers.Being located in the heart of the city, we have to deal with a large number of customers every day. To maintain the customer pressure at peak time we have to deal with them with a faster transaction rate. Slower transaction rate is a barrier between the customer satisfaction and profit.
Challenges of Mazzeo
Mazeo were using manual billing and manual coupon system. Customers used to pay their bills and we used to make their bills, KOTs and coupons manually. But at the peak time it is become impossible to maintain such age old procedure with the increasing customer pressure. At the day end we have a heap of bills to calculate all them manually.
“We always have missing few thousands at the end of each day. We were unclear where this money is going actually ?. “