The Mazzeo is located in “The Mall of Sialkot, Pakistan”.Mall of Sialkot is one of the biggest malls and is located in the heart of the city. Being the only Food Court in the mall. Mazzeo has to handle a great number of customers every day.
Our elaborate menu especially framed to satisfy customers include a wide range of Burgers, pizzas, and Sandwiches with a variety of appetizer soups & salads. This is actually a fast food counter and we have to deal with our customers with rapidity and satisfaction. It is basically a prepaid counter; the customers have to pay the bill before they have their food. At the end of the day customer satisfaction is our greatest achievement and every day we are creating more and more satisfied customers. Being located in the heart of the city, we have to deal with a large number of customers every day. To maintain the customer pressure at peak times we have to deal with them with a faster transaction rate. A slower transaction rate is a barrier between customer satisfaction and profit.
Mazzeo was using manual billing and a manual coupon system. Customers used to pay their bills and we used to make their bills, KOTs, and coupons manually. But at peak time it is become impossible to maintain such an age-old procedure with the increasing customer pressure. At the day's end, we have a heap of bills to calculate all them manually.
According to owner
“We always have missing few thousands at the end of each day. We were unclear where this money is going actually?”
Moreover, they always get short of stock due to unawareness of stock current availability. They were also not being able to match the standards for their particular food item. Products' taste differs from day to day because of variances in raw material quantity.
FoodBucket – Restaurant Management System. The software has each individual sector Purchase raw materials, product recipes, production consumption, and auto-update inventory as per the sale of Finish products.
We introduce Kitchen Display System, which significantly optimise kitchen operations. Errors were reduced to almost Zero. The average time per order is now being tracked and can be improved further.
After Finalizing the preparation of the product they know how much stock they have in the inventory. Standards are being matched by providing the same products every time.
Our strong report section gives lots of reports to management to figure out the business status. Like stock discrepancy reports, production-consumption reports, no sale, no stock reports, profitability reports, etc.