What Are The Benefits Of Restaurant Management System and How it Adds Business Value?
The current era is about automation as advancements in technology and the continuously changing behavior of customers tend to introduce various tools to automate the operations of the restaurant. Restaurant automation optimizes restaurant operations, speeds processes, and is a cost-effective approach with the right use of technology. We have witnessed how restaurant technology has continuously increased customer satisfaction and added value to a fast-paced restaurant setting. Waiting to place an order or even booking a table are the stories of the past because restaurant automation has sped up the entire process of the restaurant business. Moreover, automation has also reduced the chance of errors and delays. Let’s highlight how technology can be used to improve restaurant operations:
1. Online Ordering
Operations of the restaurant start with orders. Restaurant technology has evolved a lot with online ordering as the majority of home delivery orders are being placed through a mobile app or website orders. Customers can order food from anywhere with an online ordering feature that ensures easy placement of orders.
Online ordering is also giving the option to customers to choose between pickup and delivery at their convenience. One of the significant advantages of online ordering is that customers don’t have to explain the order to the waiter thus it also reduces the chance of the order getting mixed up. However, restaurants cannot miss the orders because of the busy telephone lines. Online ordering eases customers and is beneficial for restaurants in many ways.
2. Automatic Billing
Automatic billing has improved billing operations tremendously. POS generates an automatic bill according to the Kitchen Order Ticket (KOT) as soon as the customer is done with the dining. Hence, the chances of mixing up orders and invoices have been eliminated. With the automatic bill, there will be no delays and it improves customer service. Most POS system has the feature of splitting the bill which makes it easier for customers to pay for their orders.
3. Online Payments
With advanced restaurant technology, both customers and restaurants are at ease and the process is easier. Customers can make online payments instead of rushing to the nearest ATM for the withdrawal of money or avoid ordering at all in the case of a home food delivery.
With technology, Bill generation and payment via mobile phones or virtual wallets have also sped up the bill settlement process. Hence automate restaurant operations.
4. Table Reservation
With an online Table Reservation facility, customers can book their preferred table at a restaurant in advance. Customers get to see the virtual overview of the restaurant and choose the table before reaching the destination. This saves the customer from the hassle of explaining their seating requirements, they can select the table of their preference and choice and delights the customers.
5. Cloud Telephony
Placing the order over the phone is the easiest way to place an order. Restaurant technology as a Cloud Telephony is used abundantly in multiple areas. A virtual number is being used by restaurants that connect with multiple existing numbers. It connects the calls automatically to the available number if the number is busy or unreachable. Hence, the loss of calls is reduced due to connectivity or other technical glitches.
6. Accounting and Reporting
Restaurants have accounting software that manages the financial details of the restaurants. This data has been deduced from sales and transactions of the restaurant. The restaurant owner can keep the track of the sales and transactions through accounting and reporting tools. The data is shown in tabular form or graphs to give a clear image. Furthermore, all the details are accessible in real-time right on your mobile app.
7. Inventory Management
Inventory Management of raw materials and stock of the kitchen needs to be managed and tracked properly. POS Software that has an inventory management system generates detailed reporting to track the inventory and reduces pilferage. You can also predict the current stock usage and help reduce wastage.
8. Analytics
Customer Relation Management (CRM) tools are effective tools to increase Customer engagement. CRM stores valuable data of the customers that help management in personalized and customized offerings including deals and discounts of the restaurants. Personalized emails and newsletters containing offers, menu additions, events, and other updates are sent to keep the customer informed by using CRM tools.
10. Feedback Management
The restaurant industry has revolutionized a lot with customer feedback. For years, customers are filling feedback forms manually and some restaurants are still practicing it. Though, restaurant technology has introduced a customer feedback management app that asked specific feedback from customers based on the food they ordered and their guest experience.
The success of the restaurant lies in restaurant technology and FoodBucket – Restaurant management and automation system is the right solution that will help you in the automation of your restaurant operations.
